Monopolistic approach / Terrible customer service

I cancelled my service for ADSL as well as voice service beginning of October 2017 and again November I have called in numerous times and was advised it had been sorted out and credit had been passed even on the interest, however I still keep getting bills and interest etc.. I called in again to be told it was not cancelled due to ISP which is really proof no one actually knows what they are talking about or just don't care as the account is now only for voice and not ADSL (ISP) The service has not worked since I cancelled but yet the billing keeps coming. Really Telkom you need to get your house in order. I have sent my mail to numerous consultants who all said they will get back to me yet no one even bothers. ********** 315 Mon 2017/10/02 06:36= 1st cancellation Wed 2017/11/01 17:09= 2nd Tue 2018/01/16 08:32= 3rd Mon 2018/03/19 09:32= 4th Tue 2018/06/19 13:40= 5th

My original message: Please cancel the below number (PLEASE ENSURE CANCELLATION OF ADSL AS WELL) I have already cancelled with provider