HM
Harold M

1 reviews | Active since Apr 2015

02 Apr 2015, 11:49

Monly account debits after contract cancellation

I cancelled my 8ta contract last year October at the walmer park branch however telkom has continued to debit money from account. The contract was a month to month 8ta surf-stickinternet (R199 pm).<br> <br> I sent numerous messages online informing them of the problem without any response. It required going to the branch to get a response from Telkom. <br> <br> I received the following Reference number: ***9<br> <br> The problem has continued, after emailing the branch directly information then of the ongoing problem and amount owed to me. <br> <br> I received the following reference number: ***6<br> Supposedly for the refund<br> <br> At the end of March my account has been debit again. I have now instructed the bank to block debits from Telkom which resulted in service fees.<br> <br> In total Telkom has debit R796 from my account after the cancellation of the contract and there is no light at the end of this tunnel. The staff has also stopped responding to my mails.<br> <br> This is the email addresses of the staff I have been in contact with:<br> <br> 'Leonora Weitz (LE)' <br> Nomawonga Jakuja (N) <br> [Email Removed]<br> <br> Kind regards,<br> Harold Meyer<br>

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Replies (1)
Telkom
Telkom's reply02 Apr 2015, 14:03
Official
Hello Harry686,

Thank you for making contact with us.

Kindly note that this matter is currently being investigated and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Launa Molapo
Telkom Social Media Team