Monies taken no record

I logged on to telkom mobile online for a new contract, consultant called me back within 3hrs, I gave my personal details. Very same I called them back to cancel. Consultant stated contract cancelled. Later that evening my account is debited with R399. I called back. This time he states refund will be done within 7 days. I called back after 7 days and I'm told there's no trace of me ever having called them for a contract. Im pushed from 10213, 10214 and telkom mobile. I am told to provide a cell number which I never received. Two months later no refund no trace of my records. This is the worst most pathetic service from telkom.