Monies owed to me still not refunded

On the 17th August i lodged a complaint till this very day i have not been paid my money.<br> I was told it would take 10 working days however to no avail.<br> <br> After i submitted my certified bank statement on two occasions i was last advised that nothing was received how the hell would i not forward it as i have proof of doing so.<br> <br> I want this resolved and i don't want any letters being to my address telling me that R72.00 is still being owed as it is pointless.<br> If this is not resolved within 24 hours i will be emailing the CEO of Telkom.