KW
Ke W

1 reviews | Active since Mar 2016

19 Nov 2019, 18:41

Monice offers have become very expensive and inappropriate , so much for tailor made offers according to my usage/purchases.

I've always purchased 30 day Monice bundles and now I can't get Monice bundles that last longer than 10 days (very expensive for a whole month). I don't know why it's giving me 10 day (maximum) when I've always purchased the 30 day bundle. I thought it's supposed to give you the most relevant offers for your personal usage? Why is it giving me the total opposite?

As a result I've often had to get many prepaid telkom sim cards that give me relevant and affordable (cost per month) Monice telkom only data bundles.

I know that the Monice system generates deals at random and I ask that you please change the Monice system so that at least 1 monthly (30 day) telkom only data bundle is always available and doesn't exceed R50 to R60 per month. And for the people who need much more data (I'm NOT one of them) can just purchase multiple R50/R60 Monice bundles.

Or

Can you please make Monice telkom only data transferable like normal data so that I don't need to change my phone number all the time and can just get a cheap R89 phone with the sim card that has relevant Monice bundles, then purchase the Monice bundle I want and transfer it to my "permanent" number instead of having to change my number all the time.

Or

Offer much cheaper telkom only data bundles with the normal bundles (that you get on *180#, eg 500MB all networks data for R69.60 valid for 6 months)

I know I'm not the only one to complain about this issue. (Just have to look at Facebook and Twitter)

But whatever you do. Please just do something to fix or at least improve this issue.

Please help in which ever way you can.

With thanks from a desperate customer.

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