Money taken - "Order not processed"

<p>I ordered a cell & contract online last year. No phonecall.</p> <p>Re-ordered this year. No phonecall.</p> <p>Re-ordered AGAIN. Aha! Phonecall. But the offer no longer available.</p> <p>Placed order anyway at higher price.</p> <p>Money deducted from account 4 days later.</p> <p>A week later, no delivery, so I went through the 10213 process. Courier on the way. Delivery Thursday.</p> <p>It's now Friday. No Delivery. Waited all day!</p> <p>10213 again, and again, and again, and again - cut off 4x, re-explained 4x. Hour and a half on hold.</p> <p>Get told "Sorry, the Outsource company didn't process the Order."</p> <p>So how on earth was a Courier on the way?!!!</p> <p>Took my money, didn't do anything else = Theft in any dictionary.</p> <p>Positive: All the call centre staff have been polite and tried to help.</p> <p>I expect more than just "sorry, we'll start the process now" - which hasn't happened by the way, even though promised that 2 hours ago by the call centre supervisor.</p> <p>Edwin Pillay - you took the order, didn't change my address from one that's over 6 years old despite my confirming with you that the new address in a new city is 44"A" not just 44.</p>