Money Taken Off my account but services are suspended

On the 09/12/2017 Telkom Debited my Account R1688.00 , On the 12/12/2017 they suspended my cellphone account , I cannot make phone calls , use data and not even send an SMS.

I am a business owner , I new Father and i cannot even access my own premises which requires an sms to open the gate.

This is absolutely ridiculous. My account is paid and my services are suspended.

The call centre is telling me that the account will only be unsuspended in the next 10 -14 days.

I cant even get a prepaid sim card in the mean time because the gate will not open from another number.

This is a breech of contract. My account is paid yet my services are suspended.

This is so pathetic , I cant believe in this day and age people are ******** and unresponsive. Its pathetic. I am moving my services to another service provider at my first chance. Telkom cannot be serious.