Money taken no service provided

I am utterly discussed in the after sales service provided by telkom. Once the money is taken from your account it is almost impossible to get any service from Telkom. I have had an LTE Router and sim card delivered to me on Thursday the 15 October 2015, after repeated lies and fighting to actually have the router delivered. I then get told I must wait 24 hours for activation of the sim card. After the 24 hours I then call telkom to find out why it is still not activated. Being shoved from one person to the next, almost no answer is available. The sales agent doesn't respond to my emails and it is impossible to get through to the sales department to find out what is going on. Finally I get through to someone after being on the phone for 45 minutes. I then get told that the department that activates sim cards closed. I then get told that they do not work on weekends. The sales department was supposed to be sorting out my issue today and when I call the call centre I find out that they are now not working either and I can only be helped on Monday. <br> This is unacceptable, the service has been utterly pathetic. And no one takes responsibility, it just gets passed around.