Money Taken, No Delivery

I've app**** for a free me 1 gig contract and Sony Xperia XZ PREMIUM from Telkom Mobile in October. I was told that I would receive my device within 7 to 14 days.... Which is an exceptionally long time as other networks take as little as 2 days. After 14 days I had not received my device so I decided to contact Telkom via the Facebook chat. Another call center agent called me back and informed me that my information was not originally captured. We then went through the process again. Last week Telkom took their pro-rata payment. This week they call to inform me that the call center doesn't have stock of the device but the stores do. They will refund me my money and I must reapply at the store. This is so not on.