Money taken for services not rendered

About 2 months ago I upgraded my wifi from 40gig to unlimited.i was billed from the day I phoned although my modem wasn't sent to me or my services where working.on the 2/11/2018 my modem got sent to me via courier.i phoned on the 4/11/2018 to activate my moderm but the person on the other side couldn't activate it.2 hours later after the 3rd call I was advised to use my laptop.i went to my office on a sunday to collect my laptop.i then called back to my surprise the laptop didn't help.i was advised that a technician would come out and resolve my issue.on the 10/11/2018 I contacted the call center again and the lady told me she will put a note on the system and a technician will definitely be here on the 11/11/2018 [sunday] ,I asked her will the tech come out on a sunday she promised he will definitely come.i contacted the call center on monday evening stating that I would like to speak to a supervisor as no technician came.the gentleman on the phone told me his very busy but he will try to help.the guy also failed to help he wants me to drive 70km to Newcastle kzn to tell them there's a problem with my router.whos going to pay my fuel bill as its 140km to Newcastle and back home. I want a manager to contact me with regards to my query