Money ******

I purchased airtime on the 11 Jan 2016 via internet banking(Absa). To date, the airtime is still not credited to my balance. I initially phoned telkom and they promised they would investigate and get back to me. The call center agent asked me to email proof of my purchase which i did. Follow up emails to him went unanswered. I then chatted to an agent online via their IM tool on the website. Again, I was promised they will investigate but no one got back to me. I then chatted to the agent on facebook messenger and we exchanged numerous messages where they informed me they will investigate and contact me. I was requested to email the proof of purchase again which I did. Now my messages on facebook messenger are just being ignored. <br> It has now been 21 days since I purchased airtime. Has Telkom ****** my money?<br> I now offer you advice on how to correct this situation as you guys obviously don't know how to run your business:<br> Step 1: Request a list of Absa airtime purchases made on the 11 Jan 2016. This can be requested from Absa or from your IT department.<br> Step 2: Search this list for my MSISDN. If found, credit my airtime. If not found, contact absa with my proof provided.<br> You welcome