1 reviews | Active since Mar 2017
money still being deducted after contact canceled Aug 2016
<p>Meriam Mopedi .SME-Post Paid. Customer Service Representative promised me 3 weeks ago that she will sort out my issue , till today no work - when u phone in this person is in the loo , lunch , off ill , left as shift is over or hasn’t reported for her shift .</p> <p>every month money is being deducted for a contract that expired last year 2016 , every month i fill in cancelation forms and I hear promises that its cancelled and no more debit orders will go off ,,, what a load of .... I’m in the process of seeing a lawyer as I move all my money out of the account and when they do debit order it bounces back and now Telkom wants to put me on ITC , its the company with the worst cust service - and when you go to the shops they just say please phone 081180 .. .PATHETIC</p>
Good day Christo,
Your contract was cancelled on the 20/3/17, your query has been logged and sent to our Billing Team for further assistance.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good day Christo,
Your contract was cancelled on the 20/3/17, your query has been logged and sent to our Billing Team for further assistance.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
The documentation was sent every month since the beginning of AUG 2016 to cancel the contract
Even ur supervisors “Tremaine Mothoa ” said the can see that the account was cancelled and everything is in order but still they can’t explain why an invoice is generated he will get back to me aswell , And the contract expired 2016 , why was I debited every month , Why doesn’t a consultant phone the clients and say sir , we see ur contract is expiring do u want to upgrade ?
I signed a 24 month contract and then it will be terminated , why was I still debited till now even after I send through the cancelation forms every single month , the problem is your company has a lot of deadwood and the people is not doing their jobs , you need to clean you ship
Im not happy with this , I want a senior manager to contact me with answers , due to you company not doing a good joy , I’m sitting with a bad name in paying accounts cause I revers the debit orders that’s going of , I was in the bank again this morning to do the reversals - The word sorry can only be used so many times before it loses its Value
The documentation was sent every month since the beginning of AUG 2016 to cancel the contract
Even ur supervisors “Tremaine Mothoa ” said the can see that the account was cancelled and everything is in order but still they can’t explain why an invoice is generated he will get back to me aswell , And the contract expired 2016 , why was I debited every month , Why doesn’t a consultant phone the clients and say sir , we see ur contract is expiring do u want to upgrade ?
I signed a 24 month contract and then it will be terminated , why was I still debited till now even after I send through the cancelation forms every single month , the problem is your company has a lot of deadwood and the people is not doing their jobs , you need to clean you ship
Im not happy with this , I want a senior manager to contact me with answers , due to you company not doing a good joy , I’m sitting with a bad name in paying accounts cause I revers the debit orders that’s going of , I was in the bank again this morning to do the reversals - The word sorry can only be used so many times before it loses its Value