Money Still Being Debited Despite Cancellation

Item: Telkom
Rating: 1
Author: Antonio B

On 09/03/2017, I e-mailed Telkom on behalf of a friend who is bed ridden and in frail care.

Attached to the e-mail was a completed “Consumer Request for Contract and Service Cancellation” as well as a copy of her ID.

I received an AutoReply e-mail confirming receipt which I passed on to her.

Unfortunately, my friend signed a debit order with Telkom (BIG MISTAKE) and her account continues to be debited for a service that should have been disconnected some six months ago.

My wife has phoned Telkom twice in the hope of sorting this out, the last call was to Fikile on 30/08/2017.

Is there anyone at Telkom who can sort this out and issue my friend a refund immediatelly?

Helpful (0)

Replies (2)

Antonio B's updateReviewer Update

26 Oct 2017, 12:35

And so it continues. This situation has not been resolved and my friend's account continues to be debited. It seems that the next step is to lodge a complain with ICASA.

Antonio B's update26 Oct 2017, 12:35

Reviewer Update

And so it continues. This situation has not been resolved and my friend's account continues to be debited. It seems that the next step is to lodge a complain with ICASA.

Antonio B's updateReviewer Update

19 Dec 2017, 15:15

This complaint was lodged with ICASA but my friend has not yet received a refund from Telkom. It is now over 9 months since the original request to cancel the telephone line.

Antonio B's update19 Dec 2017, 15:15

Reviewer Update

This complaint was lodged with ICASA but my friend has not yet received a refund from Telkom. It is now over 9 months since the original request to cancel the telephone line.