Money not allocated

Case number with Telkom is: ***5.<br> I had taken out a contract in March 2016. On the 08 March 2016 an amount of R249.90 was deducted from my account before I received my phone and I was told that is because they need to check my bank account. They have not allocated the money as yet to my account and I have been in contact with Telkom since the 04 April 2016. i received my statement and I saw that the money is not reflecting. I called them and was told to wait for 72 hours. I called again on the 11 April 2016 and was told that it should be sorted out by the 15 April. I called again and was told that it is handed to the next relevant person. My problem is that is is long over 72 hours from the 04 April 2016 and each time I am told that it takes an x amount of time. please can you assist because if I do not pay my account, my phone will be suspended. I am not sure who to speak to. I also asked to speak to a manager or supervisor, I was told to send them a copy of my bank account, which I have done twice and still have not got a response from them.