Money Making **** - be careful

I had ab ADSL line installed on 12/01/2018 On the morning of 16/01/2018 I noticed the line was down - switched everything off and went to work Tried contacting customer support on the morning of 16th after holding for over an hour decided to try early on the 17th. Managed to get through only to be told that I need to put everything back on for testing. On the evening of the 17th got through to customer care after 45 minutes on hold only to be told that i need to pay a R300 call out fee for a technician to come and have a look - I decided to see if there are any further complaints of this type and was shocked at how many complaints there are against Telkom. It seems my contract will be peppered with "call-outs" costing R300 a shot for problems cause by Telkom itself - a perfect money making scheme. Well done Telkom