CJ
Charlotte J

1 reviews | Active since Aug 2016

25 Aug 2016, 06:14

MONEY MAKERS

<p>Telkom decided to up my limit without my permission and without me knowing they increased it!!! I am beyond furious, leaving me with an incredible high bill this month. Who gave Telkom the right to increase customers NOT ONLY my limit, everyone's limits? To top it all off they sent out an SMS apparently to let their customers know they increasing limits to give us more freedom with our mobile device??????? You have got to be kidding !!!! Before my debit order went off I immediately called the head office to report the problem, I was told it was all sorted out and they even sent out an SMS to inform me that it was sorted. This morning 5am R 2600 was debited. This is utter bul****, all I see here is a money making business, clearly customers weren't increasing out of their own and TELKOM decided to do it themselves !!!!!! I am warning each and everyone of you about this pathetic s**** they call business s****, it's ROBBING PEOPLE from the extra money in their budget that they need to pay bills with!!! PATHETIC !!!! I DEMAND TELKOM TO REVERSE THE EXTRA AMOUNT ON MY BILL YOU *********** BUNCH OF PEOPLE !!!!!! This is *****ING FROM YOUR LOYAL CUSTOMERS !!!!!!! ******* THATS WHAT YOU ARE!!!!!! You better be calling me back today!!!!!!!</p>

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Replies (1)
Telkom
Telkom's reply25 Aug 2016, 12:03
Official

Hi Charliejay85,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Mobile department and feedback will follow.

Your reference number is AI***.

We apologise for any inconvenience caused.

Regards,

Rafeeqah

Telkom Social Media Team

Best regards,