Money Grabbing

<p>I have been on personal contract with Telkom for over 2 years now and I have never been so unimpressed.</p> <p>Initially I had made a complaint in January regarding an invoice error from December. I called the customer help line numerous times and I was promised a callback from a manager, which I'm assuming he / she is yet to call me regarding the matter.... I doubt.</p> <p>On the 15th of March a direct debit went off my account with no warning or without my consent/request for changing my direct debit dates.</p> <p>I recently laid a complaint as this is a breach in the contractual agreement we have, against trading standards and they have left me out of pocket.</p> <p>I have never missed a single payment, and yet I'm having problems with Telkom sorting out the error on my end and returning my money back.</p> <p>I was told I would hear from the billing department within 72hours, and a manager would call me back. As expected from past experiences I did not receive a single call or an email in acknowledgement of my complaint. I called backed and was informed differently, it was now a matter of the billing department attending to my complaint within 72 hours. Needless to say it's been 8 days, no word from Telkom and no money in my accounts.</p> <p>Surely this is an entrenchment on consumer rights.</p> <p>Absolutely pathetic trading standards.</p>