Money deducted, weeks later no handset

Telkom Mobile: Before the end of November I app**** for the iPhone 6 plus 64gb R499 per month deal with Telkom, after having had to hunt around for a sales rep. During this process I was informed that money would be deducted from my account to validate my bank acc, but it would be credited back in. And so, money was deducted but never credited back. So I started phoning. Was told I was approved and the money would be credited against my TM account. Since that call I have had the most incredibly frustrating time of trying to find out when I am getting the handset, what is going on etc. I phoned the help desk, get put through to sales (no answer). Phone the helpdesk, get given a suppliers number where the phone is put down in my ear. Had some success with MyBroadband rep and Twitter (from the landline part of the company), even though I ended up with a Waybill number that is not at all my order! Was contacted again yesterday while I was at the doctor's, listened but had to cut short because I had to go in for my appointment, asked them to phone me back in half an hour... still waiting for a reply. Absolutely horrid service to say the least.