Money deducted from my account -no order processed

Ordered iPhone 6 last week Tuesday. Received SMS to say please make there is funds in your account because R450 will be deducted. R450 was deducted the following day. Was told by Call Centre Agent that there should be delivery within 5 - 7 working days. I phoned the call center yesterday because I had not received the phone or any correspondence from Telkom other than the SMS about the funds. After waiting 1 HOUR for someone to answer, I was told that there was no order processed on their system, because their systems were down. Call Centre agent said that the person that originally took my order will phone me later to give me a TRACKING Number. Today is Friday and I have not received my phone or a call from the Call Center Agent as promised. HOW CAN FUNDS BE DEDUCTED FROM MY BANK ACCOUNT IF THE ORDER WAS NEVER PROCESSED??? I AM UTTERLY DISGUSTED WITH TELKOM'S service.