Money deducted for a cell phone I have yet to rece

I took out a cell phone contract last month with Telkom. I was told they did have stock of the cellphone and I would receive it in 5 working days. The money was deducted on the 5th of this month from my account and upto date I have still not received the phone. I called them, and was told they have no stock, I asked why did they then still deduct money from my account and was told i will get a credit, I asked when will the phone come They have no idea! So I could be paying for a contract for the next 24 months and still have no phone, data or airtime to use :-( Nobody can help me and when i ask for a manager they tell me to hold on then put down the phone on me! Lost for words.