money debited but still no device

App**** for futurehood on the 25/09/2015 online took about 1 and half week for application to go through no feedback until i posted on twitter money was debited on the 03 and still haven't received the device .i have called 4 times already and the excuse is that they had a problem with the system ,its been a week since the money was debited (or is it a ****)and i have still not received the device and every time i call in im on hold for a minimum of 30 minutes just to be told that it will be delivered in by the end of the week<br> Why is the service so bad and this is only applying for something(new buisness)imagine when and if i have a problem with the device<br> instead of advertising for these products please ensure that the service is there to back it up <br>