Mondo Customer Service

To whom it may concern,

I did an upgrade on my phone 2 weeks ago. I received the phone on Monday 18-10-2021 . I called the next day to exchange my phone and they said they will send a mail to the courier company to collect the phone. Nothing has been done. I kept calling everyday and they kept telling me to call a different number. Went to Telkom in Three Rivers to ask for help. We managed to get thru to someone saying they will send an email to the correct department to come and collect the phone. Still nothing. I want to replace the Huawei Nova i8 with the Samsung S21. Can anyone help me as I am not paying for a phone I asked to be exchanged