Mondo allocate my payment immediately

I am utterly disappointed in the service I've received from Mondo and Telkom since 23 Jan 2021.

I have to admit that there had been a missed debit which is the cause of this frustration, that being said, I made payment on 23 Jan 2021 via the link I received from Mondo. Total amount due was paid, this includes the penalty and current collection amount as advised by the collections agent.

I've received numerous sms contacts from Telkom advising that my account is in arrears and requires an immediate payment. This was done 2 weeks ago and my account is now suspended. I've contacted Telkom who advised me to speak to Mondo, Mondo collections in turn are not responding to the escalations from a lovely gentleman Jason Naidoo from their customer care centre. I have written confirmation that the money was allocated by a Mondo collections agent(Bongi) and yet my account is suspended, please sort this out as I have made payment 2 weeks ago.