Moditja Sibeko - "Dont insult my knowledge" - Telkom Customer Service -

I just tried to report an issue with my wifi router to telkom by making use of their chat functionality.

I dealt with Moditja Sibeko, who did not take the time to fully understand what my issue was, but immediately jump to resolve it.

When i asked a question about his answer, which was actually wrong, he had the nerve to tell me "don't insult my knowledge"

IS THIS GUY FOR REAL?!

I am the customer and you have the nerve to speak to me like that?

I am in customer service and if I had to deal with a customer the way he did, I would have lost my job a long time ago, but this shows that Telkom clearly does not know what its doing when it employs people like this to deal with their customers.