Modem not working

Item: Telkom
Rating: 1
Author: Ruhan V

I logged a complaint with telkom anout my wifi modem not working correctly on 13/10/17 I phoned on 5 occasions after and tobdate mo one contacted me, the call centre cant tell me when it will be resolved, only that it has been escalated, I ve had to buy data seperately while I pay telkom for service I dont have.

Helpful (0)

Replies (2)

Telkom's replyOfficial

03 Nov 2017, 09:19

Hi Ruhan,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Support team.
Your reference number is AI***.
We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,

Telkom's reply03 Nov 2017, 09:19

Official

Hi Ruhan,

Best regards,

Telkom's replyOfficial

24 Nov 2017, 09:50

Hi Ruhan23,

We apologize for the inconvenience caused, please note that we have requested further assistance from our technical team concerning your query and feedback will be communicated soon.

Kind regards,
Caroline
Telkom Social Media

Best regards,

Telkom's reply24 Nov 2017, 09:50

Official

Hi Ruhan23,

We apologize for the inconvenience caused, please note that we have requested further assistance from our technical team concerning your query and feedback will be communicated soon.

Kind regards,
Caroline
Telkom Social Media

Best regards,

Modem not working

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