Modem and line installed. That's where it ended...

After my router and line has been installed, after a two week waiting period, I've been having technical difficulties in trying to activate my service due to the TIN not showing up on Telkom's system. This has been going on for more than two weeks now, after the router installation, and the only response that I get from the sales department is that the IT department should rectify the issue within 24 to 72 hours, after which they will call me. Should they not phone me back after this period, the problem is more complicated. Well, thank you very much for that information!

Apparently Telkom should have sent me a login and password before the modem installation, which to date also hasn't happened. A colleague of mine requested the same product more than a week after me (HomeUnlimited) and he has received his service and is up and running. We're living in the same small rural town. How difficult can it be to sort out a technical issue here? He could even watch the Liverpool thrashing of Roma last night!

Can Telkom maybe spend less money in advertising, which is filling up the space on my PVR, and allocate more money to the IT department to figure out what the technical problem is on my 'possible' new account?