Mobile wifi issue still not resoved after months

<p>I have submitted a reviewhere around 18 May 2016 and the issue is still not resolved, this was your answer: </p> <p> </p> <p><br />Official business reply:<br />Hi IngeA </p> <p>Thank you for making contact with us </p> <p>This response serves as confirmation that your query has been received and we will contact you.</p> <p><br />We really do apologize for any inconvenience we have cause to you.</p> <p><br />Your reference number is: SM234681</p> <p>Regards<br />Luleka <br />Telkom Social Media Team</p> <p> </p> <p><br />Can somebody please resolve this now? I have a new escalated case nr ********** .</p> <p> </p>