VY
Vumile Y

1 reviews | Active since Jul 2017

04 Jul 2017, 11:07

Mobile wifi

<p>i took up a telkom mobile wifi contract for R 199.00 now am billed R605.95 for the last 3 months.</p> <p>i have logged a query with their call centre n wa given a reference no n was promised that they will call me in 72 hours to inform me about the case. </p> <p>No call n when I called today my case was closed n they claim am liable to pay the extra R405.95.</p> <p>i was also referee back to the sales dep for the to do further investigation.</p> <p>they are pathetic n have a poor call centre n even the team leader is worse.</p>

0
Replies (4)
Telkom
Telkom's reply05 Jul 2017, 09:20
Official

Hello Vumiley

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply07 Jul 2017, 14:12
Official

Good day

Truest you are well.

May you kindly provide us with the affected/ID number for further assistance.

Kind regards

Ithabeleng

Telkom social media team

Best regards,

VY
Vumile Y's update07 Jul 2017, 14:36
Reviewer Update

********** 379089

Telkom
Telkom's reply10 Jul 2017, 18:12
Official

Hi Vumile

Kindly respond to us privately with your id number.

Regards
Diketso
Telkom Social Media Team

Best regards,