MOBILE VOUCHERS NOT LOADING/CALL CENTRE USELESS

I bought two vouchers of 100 rands for telkom mobile from Ackermans on Thursday. Have not been able to load them to my phone. Went to Telkom shop on Friday for assistance and spent an hour there, but was not assisted, in the end, an issue was logged and I was advised to call the call centre on Saturday for feedback. Went to Ackermans for a refund, unfortunately they dont refund airtime. Called Saturday, was told to call on Sunday. Called Sunday and was told they dont work on the weekend (after two days of being told to call back!!). A supervisor i spoke to was more helpful, he said it takes 9 working days to resolve issue!! 72 working hours!! Meanwhile, I am visiting SA and I am supposed to leave. This means the issue will be resolved on 3rd March! Each call takes a MINIMUM of 20-25 minutes, being put on hold but no assistance! The call center even said they know there is a problem with Ackermans vouchers but no one has assisted! I haven't had the airtime credited to my account for almost a week now! Clearly other staff members at the call centre were uninformed about timing of issue resoution but i dont see how it should take so long to rectify a system problem that's theirs!