Mobile upgrade delay

Afternoon,

I recently went to one of the telkom branches (the glen mall) to get an upgrade on my existing contract. I was told my application needs to go through credit verification which I totally understand. I was expecting maybe 1 or 2 days this will be cleared and I can proceed since I've been a loyal telkom client for many years but we still on day 3 and counting nothing has been done with regards to my upgrade. Now I'm considering canceling the whole thing because clearly they have too much money to care about my application. I'm planning to go to another network provider maybe they will speed up my application better. It possibly can't take many days to approve pr decline an existing client. This is just unacceptable customer service.

Regards, Mlungisi Mpanza