Mobile update expired

<p>About three weeks back I arranged for a cellphone update with Telkom Mobile Cavendish. Since there was no stock, they had to order the phones. I finally received a call and an email that I now finally could come to collect my phones and a collection time was arranged. When I got there, I was told that, yes, the phones were there, but since it has been now over a week, the order had 'expired' on 'the system'. Headoffice would have to approve again. A phonecall to headoffice did not sort this out. One day later I am still waiting to receive notification that this has been sorted out. I have a feeling this may take a while.</p>