Mobile suspended

<p>I do not know how I feel at this moment in time with the service I have received from Telkom. My mobile line was suspended sometime in April 2017 due to my account being in arrears. The full amount was then debited on the 28th of April 2017 and I thought everythign would be fine afterwards.</p> <p>On the 30th of April, myself and my partner called Telkom to find out about the bundles we have because, when we signed up, we were promised a 10G and 15G Day and Night surfer, but the lady we spoke to said that our data bundles were 10G day and 10G night, and that was a surprise to us. After that we asked about when will Telkom open up the line as the full amount was paid up, then our line with the call centre got cut.</p> <p> </p> <p>Tuesday the 3rd May, my partner spoke to a lady by the name of Mashudu, who then advised her that the trun around time is between 7 to 14 working days after the payment has been debited. And that did not make sense to me at all, and when my partner wanted to speak to the manager, she had to wait for so long until she dropped the call, and that was 23m:17s call.</p> <p> </p> <p>I then called Telkom again, and after 09m:25s of waiting I went through to a guy called Philani, who I found very arrogant and somehow condescending and not the friendliest. He asked for security questions which I was not even aware of(I had the ID# and the mobile#), including my partner, so he could help with the said account. I asked him about this turn around time that we were never informed about, and his response was that that's how Telkom conducts it's business and that's it, and on top of that, I did not pay my account in time, then I should deal with the consequences. Cool...after 22m:26s I hung up, as I could see that this was not going anywhere.</p> <p> </p> <p>On the morning of the 4th May, I called again, and after 7min of holding, I got through to a guy called Thulani/e. I must say, he was very friendly and polite. Even though he also told me about the turn around time as well, he confirmed that Telkom doesn't mention that on smses sent the customer when warning about suspension.</p> <p> </p> <p>I then spoke to the Manager, Noluthando, who also failed to provide me with anything proving that Telkom informs their customers about consequences should there be a suspension. I even read the agreement I have with Telkom and there's nothing talking about seven to fourteen working days.</p> <p> </p> <p>Now, with all that is said and the turn around time, at the end of May, I will be expected to pay the full amount, even though I wouldn't be having services for three working week. I was never informed about this as a customer via sms, agreement, nor email. My partner work from home, and now she cannot connect with our Telkom wifi for three weeks, and that's an inconveniece.</p> <p> </p> <p>I feel like you'd be *****ing from me as a customer by charging me for services I did not have, and also, by not informing me about everything before signing up. AND, by giving me 10G day 10G night, even though the promise was 10G day and 15G night.</p>