1 reviews | Active since Mar 2017
Mobile SmartInternet and SmartPlan cancellation not happening
<p>My 24-month contract was going to expire. I filled in the forms for cancellation, set to kick in as soon as my contract ended. I received no response from Telkom. After several attempts at contacting them, they finally rep**** and told me that they cancelled they cancelled the service numbers. I called in earlier in May to confirm that this was indeed the case, but that they only cancelled the voice contract but not the SmartInternet contract. I sent them the cancellation forms again but again they didn’t reply. The sad thing is, at the end of the month they will probably try to put debit orders through for both plans.</p> <p> </p> <p>Steer clear of Telkom’s contract plans. No matter what, DO NOT give them authorisation to debit your bank account. They make the sign-up process painless but when it comes to cancelling the contract and debit orders, they are useless. Even their contact centres won’t stop marketing new phones to me after telling them several times that I am not taking another contract.</p> <p> </p> <p>Steer clear of Telkom at all cost.</p>
Telkom has contacted me. They want me to fill in a cancellation form for the third time! And then they will probably bill me because the cancellation is only going through in May. Their service, admin and systems are horrible.
Telkom has contacted me. They want me to fill in a cancellation form for the third time! And then they will probably bill me because the cancellation is only going through in May. Their service, admin and systems are horrible.
So, I was asked to send ANOTHER cancellation form to ********** . I was greeted with the following mail:
Delivery has failed to these recipients or groups:
********** ********** />Your message wasn't delivered due to a permission or security issue. It may have been rejected by a moderator, the address may only accept e-mail from certain senders, or another restriction may be preventing delivery.So, I was asked to send ANOTHER cancellation form to ********** . I was greeted with the following mail:
Delivery has failed to these recipients or groups:
********** ********** />Your message wasn't delivered due to a permission or security issue. It may have been rejected by a moderator, the address may only accept e-mail from certain senders, or another restriction may be preventing delivery.I still received no reply from Telkom, and they also debited me today. I reversed it immediately and put a stop order. I also mailed them yet again to tell them to fix this and to tell them about the reversal and stop order - I will be honest with them even though they try and ***** the consumers money via bad admin.
Let's see if they will actually do something about this problem now.
I still received no reply from Telkom, and they also debited me today. I reversed it immediately and put a stop order. I also mailed them yet again to tell them to fix this and to tell them about the reversal and stop order - I will be honest with them even though they try and ***** the consumers money via bad admin.
Let's see if they will actually do something about this problem now.