Mobile simcard for Telkom mobile not yet activated after7 dae.

On behalf of a resident in a old age home, I called Telkom on the 13th of March 2019 to activate the simcard of the new mobile telkom telephone of the resident. I gave all the information needed to activate the simcard. The consultant said it wil take about 24 -48 hours. On Friday the 15th of March 2019, more than 48 hours later, I phoned Telkom again to hear what is the problem. I again gave all the the relevant information to activate the simcard. Again it wil take 24-48 hours

On Monday the 18th of March 2019, the simcard is still not activated. The resident's old landline service is dead. I phone Telkom again about the issue. The answer I got on my question was that the request is showing "still pending" on the system. But it could take another 24-48 hours.

I phone today again. The simcard is still not activated. Went through all the relevant information needed to activate the simcard. Again it could take 24 -48 to be activated

This is really a problem. Telkom expect the customer to pay their bill in full and on time for services. But the customer had not service for more than a week, not on the old landline service or on the new mobile service..

I will not recomment Telkom to any one.