Mobile Services (Telkom Account ***)

<p>I switched from Telkom ADSL to Telkom fibre on 2016/04/11.. I approached the Telkom Cresta store to have all services related to the ADSL cancelled as per recommendation form the helpline (10210)… I originally had the SH Advanced package where mobile was forced onto me as I did not require it and the ADSL was not offered as a separate package… now 3 months down the line the mobile services still have not been cancelled… Please could someone investigate as no one on the helpline can assist in this matter… In addition to requesting the mobile services to be cancelled at the Cresta Store I also sent the ‘Consumer Request for Contract Cancellation’ 2 times (16 May and 18 July) and have been charged a cancelation fee of R808 on my May statement, but the services are still active..</p> <p> </p> <p>I request the mobile services be cancelled and back dated for a refund</p> <p> </p>