1 reviews | Active since Jun 2015
Mobile Services cancelled on 09/05/2016 - Huge bill received for penalties
<p>On 2016/05/09, at Telkom Direct Store at The Glen, a “Consumer Request for Contract and Service Cancellation” was completed. Case Number ********** 9 was issued. Copy of “Cancellation Request” is attached for ease of reference. Yesterday, the 20/02/2017, I found out that I now still owe Telkom Mobile an amount of R6204-30. This amount comprises of a Termination Penalty of R2,400-00. My question to you is this: If the necessary “Consumer Request for Contract and Service Cancellation” was signed and captured (for the cancellation of ALL mobile services), why am I being charged a penalty and what are the other charges for?????? I cancelled all services and my accounts were paid up-to-date at the time of cancellation. I demand a thorough investigation into this matter. Why did you not act on the completed cancellation instruction without 21 days of receiving it???? Why do I have this astronomical bill????</p>
OK, but my service SHOULD have been cancelled because a "Consumer Request for Contract and Service Cancellation” was completed and submitted and payment was not made because a "Consumer Request for Contract and Service Cancellation” was completed and submitted. Now that you've forwarded the query to your accounts department, shall I continue to expect a response with a final outcome or am I expecting too much?
OK, but my service SHOULD have been cancelled because a "Consumer Request for Contract and Service Cancellation” was completed and submitted and payment was not made because a "Consumer Request for Contract and Service Cancellation” was completed and submitted. Now that you've forwarded the query to your accounts department, shall I continue to expect a response with a final outcome or am I expecting too much?