Mobile Phone Upgrade

<p>After pre-registering online on the Telkom Mobile website to upgrade my mobile contract to the new Samsung S8+ two weeks prior to the official launch and "unboxing" of the phone, to date I still have not been contacted by Telkom. On Sunday 28th May, I decided to visit the Telkom Mobile store at the Clearwater Mall to try and do the upgrade. Well, upon entering the store I was confronted by a very energetic Samsung promotional agent who proceeded to tell me just how fantastic the phone was. I agreed with him as I was there to upgrade to it afterall! It seemed like there was one agent on duty in the entire store and she seemed to be busy with other people. I proceeded to wait to be helped. After about 25 minutes in the store and no interaction with any Telkom staff members, I promptly left. So here I am, still no upgrade and very frustrated with the whole situation. I cannot even complain about the service as to date there has been none!</p> <p>What saddens me is that I punt Telkom to all my colleagues and friends as to what a great service provider they are and then this?! I currently have four numbers on my portfolio for family members and have ported all my family members to Telkom from other service providers and am now wondering if this was the right thing to do.</p> <p>I cannot believe the service or lack thereof that I have currently received from Telkom. For a company wanting to be the leader in Mobile Operations, you've just lost a lot of credibility with me. The fact that your online channel doesnt care says a lot.</p> <p>Decision making time...........do I stay or do I go???</p>