Mobile phone contract: Incorrect Order

<p>Good 'day</p> <p>Am having a big problem with Telkom mobile. i ordered a phone online with help of Thandeka Zondo as the agent. The phone delievered is wrong phone as i wanted iphone6 plus with a black face, but instead they delievered an iphone 6 plus with a white face. I contacted Thandeka with regard to the wrong delievery i got but, she said i'm rude and droped the phone. I further contact the online services under this ref:no ********** , which they said the delivery people will contact me to collect the phone. I was kept waiting for days and had no phone with me and no one was giving me a way forward on this matter an amount of R449 was deducted from my account long before i recieved the phone, i contacted them again and the consultants kept transfering me from one to another. i still didn't have the phone on the 13/10/2016 with the promise that i will get the phone the same day, and yet i recieved a wrong phone on the 18/10/2016, the order was since placed on the 10/10/2016.</p> <p> </p>