Mobile phone contract connection

I received my iPhone on Saturday 25 April 2015 (from Telkom Mobile Maponya Mall), and was awaiting on the contract sim card to connect to the network provider and resume using the smartphone. There was a delay due to the long weekend, due to public holidays - however Shadrack (forgot his surname) was closely monitoring my order on their system and detected that the order was cancelled on their records, therefore causing my initial sim card to be of no use.<br> <br> Shadrack took the liberty of calling me and notifying me of this, which is great, but what was refreshing to experience was that Shadrack also personally delivered the sim card (after hours) within proximity of my residence, ensured that the sim card is connected to the network and reiterated how the fees will be charged and how to set up my phone. <br> <br> Shadrack could have easily neglected to assist me considering that time he knocked off (after hours), and have me visit their offices to collect the card. This is what I call service: going out of your way to assist a client and not doing as your contract states.<br> <br> How refreshing to know client services in our country is taking a new, and good, direction. Thank you Shadrack!