Mobile line blocked - Extremely Terrible Service
<p>April 25, 2017 - I made a payment of R1437 to Telkom of which R1436.90 was due. Telkom closed my line after the payment and claimed that they cannot traced the payment. Compalint number ********** 2 was made on the 03 May 2017 - no sesponse till date. Another compaint was made on the 11 MAy 2017 - no response to that one as well. After calling Telkom on Wednesday 24th May, they said they just traced the R1437.</p> <p>But my phone is still suspended, They told me that I still owe R1216. I paid R1217 same day and send a proof of payment to ********** attention Cynthia - till date the phone is suspended and no response from Telkom.</p> <p>Actually since the issue started, Telkom has never acknowledge or respond to any of the compalints.</p>
Good day Motlalepula,
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is ***8.
We apologize for the delay.
Regards,
Busi
Telkom Social Media Team
Good day Motlalepula,
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is ***8.
We apologize for the delay.
Regards,
Busi
Telkom Social Media Team
