1 reviews | Active since Sept 2016

29 May 2017, 11:44

Mobile line blocked - Extremely Terrible Service

<p>April 25, 2017 - I made a payment of R1437 to Telkom of which R1436.90 was due. Telkom closed my line after the payment and claimed that they cannot traced the payment. Compalint number ********** 2 was made on the 03 May 2017 - no sesponse till date. Another compaint was made on the 11 MAy 2017 - no response to that one as well. After calling Telkom on Wednesday 24th May, they said they just traced the R1437.</p> <p>But my phone is still suspended, They told me that I still owe R1216. I paid R1217 same day and send a proof of payment to ********** attention Cynthia - till date the phone is suspended and no response from Telkom.</p> <p>Actually since the issue started, Telkom has never acknowledge or respond to any of the compalints.</p>

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Replies (1)
Telkom
Telkom's reply29 May 2017, 14:22
Official

Good day Motlalepula,

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.

Your reference number is ***8.

We apologize for the delay.

Regards,

Busi

Telkom Social Media Team