Mobile line blocked

<p>Telkom locked my cellphone line, they reported that they didn't receive the debit order. I made a manual payment deposit on the 8th February 2017.</p> <p> </p> <p>According to Telkom the money was reflecting on their system on the 13th February 2017. To my suprise my cellphone line was blocked on the 14th February 2017.</p> <p> </p> <p>I called Telkom several times since yesterday requesting for the line to be opened, till now it is still locked despite the fact that the custumer service agent promised to escalate the issue.</p>