Mobile helpdesk agent hanged before listening to me

<p>In the past two months I have been trying to get Telkom to assist me with a particular case. The agents at the stores are not able to assist due to missing access. In the past two months they have been login calls to administrator services in the mobile department to get the issue sorted.</p> <p>The administrators have closed the issues and every time they do exactly the opposite to what I am asking. I got a call from an agent telling me that he was calling me regarding the case indicating that the transaction had been successfully done, but as expected on the opposite direction to what I have requested. I explained to the agent that I had requested the opposite and all she said was that I had to visit the nearest Telkom store to request the service I required. Then she got mad and did not allow me to explain how many times I have been through the pocess and hanged the phone.</p>