1 reviews | Active since Apr 2015
Mobile Device not delivered after almost 2 motnhs
My girlfriend ordered a ipad mini from telkom mobile almost 2 motnhs ago, she ordered it online and then went through the approval process etc This is where any sort of decent service stopped, it was promised it would be delivered within 1 to 2 weeks but as of yet there has been nothing.<br> <br> We have tried calling 5 or 6 times and everytime there is a different excuse when you finally get through to them. The first that there was no stock but that was never mentioned when we app****. Also everytime we get through someone new promises to get back to us but surprize surprize it never happens.<br> <br> The joke of it all is that we have not reecieved the goods yet but telkom has now deducted 2 months payments which i would love to know why. It seems their billing department is the only department thats effiecent at what they do. This is the worst service i've ever experienced and if i could actually get through to their other departments i would cancel this contract.<br> <br> I will never recommend telkom mobile to anyone.
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM104318.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM104318.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
