Mobile device insurance claim WORSE that HOUSING and MOTOR vehicle claim

I called Telkom to report my phone lost on Monday 09 October 2017. I was told I had to wait 24 hours for the ITC refence No. On Tuesday 10 October, I then went to the police station to report the matter. Afterwards, I then went to a Telkom shop to sort out the insurance claim, I was then advised to communicate directly with Finrite, which was the beginning of my frustrations.

I email them all documents needed, only on wednesday the rep**** asking for the second IMEI NO. I rep**** back immidiately.

There was no feedback on wednesday and Thursday aS to the status of my claim. I called on Friday to get information, after many attempts to get throught to the call center, I was answered by and agent named Andile, who then said it will take 2 weeks for claim to be resolved. They have to send info to telkom, which has to reply back to them, then send me quote with excess to be paid, then await proof of payment, then contact the warehouse, then confirm availability of stock, then courier the device.

AT THIS POINT IN TIME, NO ONE HAVE OFFERED A LOAN PHONE FOR ME TO USE.