Mobile Data Ripp Off

Telkom has a online login facility whereby they claim you can track your date usage, check your accounts etc. I logged in but nothing an get told "Unable to load your services, please contact customer services" What a joke. We have a landline and 2 cell phones linked. One has 1 gig data a month and the other 2 gig. Today we checked and on the 1gig account its done and the 2 gig there is 243mb left. Here is the thing we hardly use it and how can it be up in 3 days. Dont even bother calling in as they cannot give you clear clarity. A Telecommunications company with the worst customer service in the country and cannot even have their website working properly and that there holding music is even on other companies adds mocking them but ya no one cares at Telkom as its government owned. Go figure. Why are we allowed to ********** in this manner. If anyone reads this can you please guide me as to what options are available to us to take this matter further.