Mobile data offline

Item: Telkom
Rating: 2
Author: Hennie S

For more than 2 weeks my mobile data is off line (no external IP) and I have to switch to Vodacom to be able to connect.

Helpful (0)

Replies (2)

Telkom's replyOfficial

04 Nov 2017, 07:16

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***

We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

Telkom's reply04 Nov 2017, 07:16

Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***

We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

Telkom's replyOfficial

22 Nov 2017, 10:07

Hi hennie-smal,

Please be informed that we have attempted to contact you on the number: *** time 09:25 and have been unsuccessful.

Kindly note according to our system you are able to connect as they are data consumption in your account.

Would you require further assistance kindly respond to the email we sent you.

Regards
Caroline
Telkom Social Media Team.

Best regards,

Telkom's reply22 Nov 2017, 10:07

Official

Hi hennie-smal,

Please be informed that we have attempted to contact you on the number: *** time 09:25 and have been unsuccessful.

Kindly note according to our system you are able to connect as they are data consumption in your account.

Would you require further assistance kindly respond to the email we sent you.

Regards
Caroline
Telkom Social Media Team.

Best regards,