Mobile Data Gone
<p>So, I have cancelled my LTE contract, because I am in the process of getting ADSL.<br />So the lovely people at Telkom cancelled the contract on 10/03/2017, but failed to convert my line to pre paid so that I can continue using my data until it is finished. I hace already paid for that data.</p> <p>So now they cancelled everything and I lost my data, spoke to them on Friday and asked them to convert it to prepaid, and they guy said it sohould be done on Friday or latest Monday. Good. I am on prepaid now, but now I still don't have my data which the guy told I will have back once my line is converted to prepaid, which is totaly unacceptable, I paid for that data. You can not just take it away from me. I want my data back!</p>
Helpful (0)
Replies (4)0
Replies (4)'s updateReviewer Update
13 Mar 2017, 08:38Logged a call Ref: ********** 24
Can this be sorted asap?
's update13 Mar 2017, 08:38
Reviewer Update
Logged a call Ref: ********** 24
Can this be sorted asap?
Telkom's replyOfficial
13 Mar 2017, 14:55HI coenjnr
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
Telkom's reply13 Mar 2017, 14:55
Official
HI coenjnr
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
14 Mar 2017, 10:08Good Morning,
Please be assured that we have sent your query to the Support Team for further assistance, they will check and confirm the data.
Your reference number: ***4
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply14 Mar 2017, 10:08
Official
Good Morning,
Please be assured that we have sent your query to the Support Team for further assistance, they will check and confirm the data.
Your reference number: ***4
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
's updateReviewer Update
14 Mar 2017, 16:08Hi
Can I get some feedback now please. I have cancelled a contract I did not cancel my number. I had data left on there which I did pay for. And now no one can give me my data back on a number which is now pre paid. So Telkom decided to just take my data for them self, data which I paid for. This is now getting very frustrated.
's update14 Mar 2017, 16:08
Reviewer Update
Hi
Can I get some feedback now please. I have cancelled a contract I did not cancel my number. I had data left on there which I did pay for. And now no one can give me my data back on a number which is now pre paid. So Telkom decided to just take my data for them self, data which I paid for. This is now getting very frustrated.