HJ
Hendrik J
1 reviews | Active since Jan 2013
06 Sept 2017, 11:12
Mobile Data Contract Cancellation
On 21 August 2017 I forwarded the completed request for cancellation to Telkom via e-mail. To date I have not received a case number/reference number for my cancellation request. The number in question is **********
On 1 September 2017 I visited the Springs Branch and was advised that the cancellation request is in process. I was advised that the case number/reference number for this request would be sent to me via sms. I have not received an sms to date and I am thus still without a case number/reference number.
Today 6 September 2017 I contacted Telkom as I have not heard back from Telkom regarding my request for cancellation and I still have not received my case number/reference number. I spoke to Phobeka and was advised that the request for cancellation is indeed in process and could take up to 21 working days. I requested a case number/reference number and was not given one. She advised that I can use her name and the time of the call as a reference number.
Could somebody please supply me with a case number/reference number for this matter and assist me to get this contract cancelled? I requested that it be cancelled on 31 August 2017, but it was too short notice apparently.
Your assistance and feedback herein is awaited
HC Jacobs
Helpful (0)
Replies (4)0
Replies (4)
Telkom's replyOfficial
11 Sept 2017, 09:40Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's reply11 Sept 2017, 09:40
Official
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's replyOfficial
19 Sept 2017, 10:24Good day
Trust you are well.
Please be advised that we tried to contact you ***, may you kindly private message us the affected number/ID number or Case number so that we can assist you urgently.
Kind regards
Ithabeleng
Telkom social media team
Best regards,
Telkom's reply19 Sept 2017, 10:24
Official
Good day
Trust you are well.
Please be advised that we tried to contact you ***, may you kindly private message us the affected number/ID number or Case number so that we can assist you urgently.
Kind regards
Ithabeleng
Telkom social media team
Best regards,
HJ
Hendrik J's updateReviewer Update
19 Sept 2017, 14:17I received 2 phone calls today, but when I answered there was nobody on the other end.
The number in question is *** and the account number is ***. I do not feel comfortable to post my id number here.
HJ
Hendrik J's update19 Sept 2017, 14:17
Reviewer Update
I received 2 phone calls today, but when I answered there was nobody on the other end.
The number in question is *** and the account number is ***. I do not feel comfortable to post my id number here.
Telkom's replyOfficial
05 Oct 2017, 18:35Hi HCJacobs7211,
We have sent you an email.
From: HelloPeter Telkom
Sent: 05 October 2017 06:34 PM
To: '***'
Cc: Copy Socia; Noleen Klein (N)
Subject: https://csrm.hellopeter.com/admin/review-management/***
Good day
Kindly find the attached cancellation form , complete it send back to *** for further assistance with cancellation.
Case: ***3
Launa (LM)
Telkom Social Media Team
T: +27 (0) 81180
Best regards,
Telkom's reply05 Oct 2017, 18:35
Official
Hi HCJacobs7211,
We have sent you an email.
From: HelloPeter Telkom
Sent: 05 October 2017 06:34 PM
To: '***'
Cc: Copy Socia; Noleen Klein (N)
Subject: https://csrm.hellopeter.com/admin/review-management/***
Good day
Kindly find the attached cancellation form , complete it send back to *** for further assistance with cancellation.
Case: ***3
Launa (LM)
Telkom Social Media Team
T: +27 (0) 81180
Best regards,