Mobile contract upgrade delay - processing issues !!!!!!!!!!!!!!!!

<p>Extremely frustrated!</p> <p> </p> <p>So I went to the iStore in the Waterfront as I would like an iphone for my upgrade, and Telkom Mobile did not have these in stock. The iStore processed the order for me. I had all documents in place, yet the process was delayed in Telkom's side due to a delay in credit checks. This was processed 5 days later and was declined due to missing information (which I could not assist with apparently and had to come from the iStores side.)</p> <p> </p> <p>My problem is that, for the past two months, while my upgrade has been due I have literally been receiving calls every second or third day saying that they can upgrade my phone telephonically. So WHY the delay in this upgrade? I am already an existing customer?????? Even AFTER processing the upgrade last week, I am STILL receving calls from Telkom saying that they can upgrade me... Yet it has already been processed. I am extremely annoyed. I received two calls from different agents on the same day -_- </p> <p> </p> <p>Can somebody PLEASE indicate what the delay is???????</p> <p> </p> <p>Telkom mobiles rates and deals are great, but there ALWAYS has to be some issue when it comes to this business... </p>