Mobile contract upgrade

<p>During November 2016 a person called and said my mobile contract is due for upgrade. Eventully I agreed on a Samung J5. Expected delivery was 5 working days. Somebody called me again in beginning of January and ask if the can deliver my phone. It was delivered on the 11th January 2017. Open the box and inside was a Samsung A3. E-mailed sales at Telkom and said this company was Selldirect and not part of Telkom. I was under the impression that they were from Telkom, where else would they get my personal info? Eventually I got hold of a person at Selldirect. They said they do contracts on behalf of Telkom. They said that I requested an A3. Then they said that they will re-collect the Samsung A3. Till this day, 23 January nothing happened. Saturday the 21st of January I went to the Telkom Mobile shop for assistence. First a woman start listening to my problem. Halfway I was handed to another woman and she said she, Telkom, can do nothing. She refused to capture my complaint and even refused to have a look on the computer at my contract details. I asked her the if she think that she think that I rather should cancel my debit order at the bank;- and she said that I can do that. I am trying to get hold of contact information of any executive at Telkom, but they must be working for the secret service. From the 11th of January I got no service on the mobile no ********** 729, i.e. "mobile network not available" or "service not registered".</p> <p>Friday, the 20 th of January, a woman called and after listening, she said she will escalate. Maybe she said "skating on thin ice".</p>